FAQ
Common questions
Answers for memberships, credits, job requests, quotes, scheduling, and support.
Membership
Do I need a membership?
No — anyone can request jobs, get quoted, and pay by buying credits at a flat $50 each. A membership is the better deal if you have recurring work: plans start at $199/month with 4 rollover credits included.
Is there a minimum commitment?
Memberships have a 3 month minimum. After that you can cancel any time from the billing page.
What do new members get?
New members receive 1 free extra credit automatically after their first successful payment.
Credits
How do credits work?
Each credit is worth $50 of quoted service work. Memberships grant 4, 6, or 8 credits per month depending on your plan, and unused credits roll over month to month.
Can I buy extra credits?
Anyone can buy credits any time at a flat $50 each — no bundles, no expiration, membership optional.
When are credits used?
Quotes show the approved scope and exact credit amount — fractions like 5.25 included — before work proceeds. Accepting a quote holds the credits until the job is completed or the hold is released.
Jobs & scheduling
How do I request service?
Submit a job request with the service type, description, address, photos, preferred timing, and contact details. We review the request, schedule an inspection if needed, and return an exact quote.
How long are quotes valid?
Quotes are valid for 14 days. If one expires, message us from the job page and we will requote it.
Where do messages go?
Job-specific communication stays on the job detail page. Account support conversations stay in the support inbox.
Billing & alerts
How does billing work?
Payments are processed securely. You can manage payment methods, invoices, and cancellation any time from the billing page.
Do you send alerts?
Email and SMS are used for important alerts based on your settings, such as returned quotes, scheduled appointments, and support items that need attention.
Are materials included?
Materials are not included in membership pricing — your quote spells out exactly what the credits cover.
Still have a question?
Send us a message and a real person will get back to you.